Art Gets Social with Brooklyn Museum's "tweets of art"

What makes New York City such a creative place to be these days is people extending their online social networks into the offline world. I've never seen so much enthusiasm in the air. Whether it's through Meetup, where so many groups are thriving, or through events like Social Media Week, which was conceived a short 3 weeks ago by Toby Daniels and has turned out to be phenomenal.

The first panel at SMW was all about two of my favorite topics: art & social media. Will Cary, Membership Manager at the Brooklyn Museum talked about how he is testing the social media waters by offering a Twitter feed where followers get "tweets of art" - and organizing events around that. It's part of what they're calling the "first-of-its-kind socially networked membership", and charging $20 a year for it. So far they have about 100 followers.

The museum had noticed there were a lot of people attending their monthly "First Saturday" events, where they allow free entrance from 5-11pm. A lot of visitors would come and view the art but they wouldn't join as members. They also had a huge following through their Facebook page and through Twitter - but those weren't joining either. The question was, "how do we get these people that have an interest in us to want to be more involved?"

The museum's mission is community based, so they tried to set up communities online, like "members only" groups on Facebook and Flickr, but that didn't work. Then a month and a half ago they came up with 1st fans, where if you sign up you get a Twitter "art feed" that features a different contemporary artist every month, exclusively for them. The artists tweet everyday for one month, then on 'First Saturday' they'll show all the art they tweeted, plus a lecture for '1stfans'. An Xiao was the first artist to participate, and she tweeted in morse code (see her video preview here). About 100 supporters have signed up so far.

Through '1stfans' the museum interacts with people that they would otherwise have no access to but who are big supporters of their art. "It's a way to enlist them and offer them a way to have a closer relationship with the museum", explains Will. "We first addressed it through our blog to show them that we're not trying to trick them. It's just something cool we're offering. For those that enjoy what the museum does, this is the next level of involvement. It's what can we do to address their needs", he adds. Which is smart because it's getting to them early in the process and letting them know that they're valued even though they're not full members.

"Artists go through a heavy vetting process. They have to submit a proposal to be considered for this program. They must be consistent with what the museum stands for. Once we review the proposals we then discuss it with the curators and other departments," says Will. '1stfans' don't have a say in picking the artists.

'1stfans' are very active Twitterers and this requires that someone be engaged with them all the time, which basically means Will has no life. But he was the one that came up with the idea so he's passionate about it. The '1stfan' initiative is a philosophy that's carried across all the departments, whether it's technology, membership, or any others - they'll are engaged.

How do you approach a museum's board to get them on board? "It's trust between the museum and the trustees, and the museum and the members. Even though we have no idea of how it will turn out, it's no different from walking into a museum and taking the leap of faith that you will find the art worthwhile. '1stfans' get access to the museum in a new way - we get back to them and answer their questions and comments. Listening to what people have to say is like having checks and balances", Will points out.

For those that are already members, the Twitter art feed is an added benefit. '1stfans' however, don't receive the regular benefits that full members get, like free admission anytime and invites to special exhibits, and store discounts. "It's good we're growing slowly so we get to know the people and let them get to know each other. People don't think of the Twitter feed as a membership. The second '1stfan' event was last weekend and 30 people came. We make the extra effort to educate them about the museum. We want to be sure they know we believe in growing the community and offering them a variety of experiences online and offline", he adds.

Organizations have a tremendous asset: employees that are passionate about what they do. People like Will, who spends nights and weekends answering tweets, and caring about people that right now may only afford $20 but tomorrow might become members or even one day, who knows, platinum donors? He's spreading Brooklyn Museum love to those on the fringes, and making them feel good about being part of the community, which is something advertising can never do. And they're even making a little money from it.

How are you engaging with your community? Blogging and Twitter are some of my favorite ways, so please, connect with me!
Twitter: @mogulette

Do you have a social media marketing plan for 2009?

Well another year is coming to an end, a year of hard work, scary decisions, exciting surprises and countless g-r-o-w-t-h opportunities (in more ways than one!) which makes it a great time to take stock of our businesses, see what worked (accomplishments!) and what didn't (lessons learned!), and map out a marketing plan for 2009 (let's dust off those business resolutions & wishlists!).

This year we saw how social media evolved from being a cool site for kids to hang out at, to a major marketing tool for corporations to engage with their customers. Are you making full use of this new trend? Nowadays a big chunk of marketing plans should be dedicated to social media, so I've put together a list of questions to help you get started on that:

Online Social Networks
Are you active in at least one online social network (signing up alone doesn't count!)? Selling is all about repetition - the more you connect with your customers -- in a helpful, friendly way -- the more they'll think of you when they're ready to buy the type of products you offer or refer you to a friend. Online social networks are perfect for this. These are some ways you could be using your networks:

• Facebook - update your wall & your status with comments, events and links of interest to your target market
• LinkedIn - showcase your talent in the "Answers" section, download your virtual resume, get testimonials
• Twitter - let others in your industry know when you attend conferences or networking events; comment on articles or breaking news

Make sure to also check out niche sites that fit closely with your brand, for example:

• A Small World - if you're targeting the luxury market
• MiGente - if you're targeting the Hispanic market

(For a more complete list visit this Wikipedia page)

Strategy: Schedule 15 minutes a day to participate in one or two sites of your choice.

Blogging
Blogs are a great way to keep your community updated on your business/industry, plus they're great for search engine optimization. Are you regularly updating your blog? How long has it been since you changed the widgets on your sidebar? Have you explored the different affiliate sales programs so you can sell complimentary products and receive commissions? Do you know what the best sources of ad revenue are for you, whether it's joining an ad network or striking deals directly with advertisers?

Strategy: Enter at least 1-3 posts a week. Designate a special time or day to do this and stick to your schedule. Freshen up your blog's sidebar once a month by adding a new poll, or widget or product announcement. Track your site's analytics monthly (or more often if you have a special campaign going on) to see if there are ways to increase traffic/ad revenue.

Online Directories
Forget the phone book. The new online yellow pages offer you lots of space to add company info (including video), feature special promotions, offer discount coupons, and allow customers to engage with you by writing reviews and posting pictures. Users can also send a link with your information to a mobile phone, and this is important because mobile is the next new internet frontier. Are you on these local online directories?
Citysearch (basic package is $149/mo)
Yelp
Superpages
Yahoo local ($299/yr)
Google local, maps
Local.com
Judy's Book

Strategy: Get on as many of them as you can, especially the free ones! Also check if there's any specifically targeting your industry, like if you're a restaurant there's MenuPages.com, etc.

Collectively these actions will help you build your online reputation the way you want to, and you won't have to wait around for the press to find you and write about you, when and if. The more you participate in social media, the more you'll get out of it, it's that simple. If you need help creating and/or executing a customized social media marketing plan for the new year, please contact me.

I'd like to wish everyone a wonderful holiday season, and here's to hoping 2009 bring lots of good things to all of us.

Did you find this post useful? If yes, please digg it, or stumble it, or make it delicious by clicking the "bookmark" button below. :-)

Schools Using Facebook to Track Alumni

Talk about blast from the past. In the last few weeks I have met or corresponded with a handful of old high school chums I haven't seen in, well 30 years. And a lot of it is due to Facebook.

My old alma mater, Dana Hall School, a very traditional, conservative New England all-girls boarding school, got hip to new media last year by launching a Facebook page for alumnae. Corinne Corrigan, who is their Director of Alumnae Relations and a fellow member of the class of '77, was behind the effort. She told me she was anxious to get it going but faced delays as the school was in the midst of setting a policy for Facebook. It turns out that they had to limit student's use of the social networking site because it was interfering with their studies (surprise surprise). But once that was addressed they gave her the go ahead.

I found all this out at a reception the school held here in Manhattan last week (which I got invited to thru Facebook), where I also caught up with some of my former classmates. They're all doing such interesting stuff! That's me in the picture with the white turtleneck, and to my left is Nancy Kelting, who is an investment banker at JP Morgan. Xanda McCagg (to my right) is an artist and entrepreneur (she just launched Art Introductions), Linda Kimbrell owns a tropical resort hotel along with her husband called Casa Cayuco in a small island off Panama's coast, that's Corinne with the "I Love NY" t-shirt, and Susana Copperman who works for HSM, a company that puts together business forums with world leaders. But the biggest surprise of all came when I found out that Joy Haywood, who was not in attendance, just moved to South Africa as interim head at Oprah Winfrey's Leadership Academy for Girls. Way to go Joy!

Getting back to Facebook, when I asked Corinne why they decided to create a page on the site she explained that it was mostly to reach the more recently graduated students. "Our target is the young alumnae, 10 years out. After college they tend to move around a lot and don't respond to traditional modes of communication, so we'd lose track of them", explains Corinne. "Their home address is unknown, there's no email address or phone number so we'd have no way of getting in touch with them." But the one place you can be sure to find them is on Facebook.

Fundraising is crucial to private schools - at Dana Hall 30% of operating funds come from alumnae and other gifts - so tracking down former students is important in that effort. "We use Facebook to invite people to events and ask questions. When the Class of '03 had their 5th year reunion we sent out a post to find out where people wanted to eat dinner. We also use it to ask others "do you know where so-and-so is?" It's a great way to use the collective memory pool and generate Dana memories," adds Corinne. For alumni it's fun to see pictures and find out what everyone is up to. The group has grown to 597 members, and now the individual alumni classes are setting up their own Facebook pages, like there's one for the Class of '86, and '98 and '03.

Schools are finally following in their student's footsteps and finding clever ways to use Facebook for their own purposes. Seems like the tables have turned, with the teachers learning from the students!

Does your alma mater have a Facebook page?

What's your widget strategy?

Dan Greenfield of the "Bearnaise Source" wrote a post recently (Putting a Face on Social Networks: Corporate Facebook Pages) about how major corporations are using widgets especially made for Facebook to send traffic back to their own sites. Blockbuster lets Facebook users create their movie "wish list" and get updates on upcoming films; with Verizon they can download music videos to their cellphone and send them to their friends; Sprite lets them create a character, add features to it and interact with others. Why are all these companies jumping into the widget bandwagon, and more importantly, should you also jump in?

First of all, widgets are not thinga-ma-gigs, doo-hickeys, or chachkas, as my friend Andrew suggested when I brought up the topic. They are mini applications that allow users to do a particular thing. Also known as gadgets, add ons or plugins, they are short pieces of HTML code (relax...it's not as geeky as it sounds!) that you can easily add to your website. With blogging software like the one I use you just cut and paste the code into a page element and presto! It appears as if by magic (and if I can do it so can you!).

Back in October I briefly touched on how startups are using widgets to drive traffic to their sites (Startup Camp and Conference) but it's definitely worth revisiting because these little "apps" have big benefits. They make your website "stickier" by making it more dynamic and interactive. Widgets can be entertaining, informative or engaging (or all of the above) but the bottom line is they give your readers a little somethin'-somethin' for spending time on your site.

While I'm still searching for that "killer app" that's going to shoot my page views into the stratosphere, I've slowly been adding a few here and there. If you scroll down my sidebar you'll see them: "Subscribe to this blog", "Subscribe to my RSS feed", "Latest News: WomenEntrepreneur.com", "Search This Blog", "Mogulific Books", "Amazon Deals" and the "Meetup Link" - those are all widgets. And I'm no web developer...

But please be warned: Some widgets are addictive! I could have easily spent the afternoon on Widgetbox's Take A Shark Break, where you get to choose from four different sharks and four different ocean environments. The shark will follow your mouse as if it were its next meal - I could play shark & mouse forever! And that's great news if you want visitors to spend more time on your site.

Here's a few websites that have plenty of widgets to choose from, and they even allow you to customize them. By the way, they're all free:
Google Gadgets
Widgetbox
Yahoo Widgets

Do you have any favorite widgets you'd like to share with us? Please do!

Making Sales with Facebook and Flickr

Isn't it great when things just happen unexpectedly in your favor? That's exactly what Janice Cusano (that's her on the right), recently experienced. This former professor, who left academia last year to pursue her passion for designing jewelry, ended up selling one of her pieces on none other than Facebook, the subject of my past few posts (I swear guys, I'm not getting a penny from them! I wish!). Her story had a few good tidbits, so I thought I'd share the serendipitous series of events that led to the sale.

A couple of weeks ago, Janice was looking to revamp the photos on her site (see it on Etsy). Her friend Kathleen offered to take new pictures for her, which she then posted on her Flickr account because it was easier than sending them by email (the files were pretty big). She also placed one of the pictures on her Facebook page, (the turquoise and coral piece on the left).

Later that same night, an old friend of Kathleen's from college (who wouldn't have been in contact with her if she hadn't found her on Facebook) saw the necklace and sent her a message saying she'd love to buy it, so Kathleen sent her the link to Janice's Etsy shop, and bingo--she made a sale (she bought the earrings below on the right).

Janice also noticed that there were 48 page views of the photo within an hour of Kathleen posting it on Flickr and Facebook. Pretty good exposure!

The funny thing is, Janice doesn't even have a Facebook page for herself (but thank God her friends do!). Because of her former life as a professor, Janice has had a long-standing bias against Facebook. When the site first started out it was only open to students, so there was a stigma attached to it for those in the academic field. Last year when she was still in her teaching position she did a search and found only one other professor that had a public Facebook page. In her profession, Facebook was a non-no because that's where all the students are, and "poking" wasn't exactly conducive to a professional relationship. Plus Janice likes to keep her personal life separate from her students (now former). However, she's slowly warming up to the idea, as more professionals join every day. She also sees how traffic has increased on her Etsy site because of Flickr and Facebook. (On Etsy you can check to see how many people are viewing each page and where they come from).

Janice finds other benefits from online social networks. "Not only has (Flickr) distributed my work far and wide, I have been able to build community in more specific ways that I hadn't by blog hopping. For example, I am a color fiend and symbols are important in my work. I joined the group 'Blue and Green' and met some incredibly like-minded artists who I connect with on many levels. I actually connected with one contact I had met at a show last September! Every time this happens, I feel a little less out in the cold."

That chance encounter online gave Janice the inspiration for a series of posts related to large jewelry on her Goddess Findings blog. The picture of her contact on Flickr showed her wearing a chunky necklace that Janice liked, so when she reached out to say "hi" she also complimented her on it and asked her to submit a photo and talk about what that piece means to her.

Janice adds that artists can put pictures of their studios, their work-in-progress or things that inspire them, which gives buyers a better sense of who they are. "On Esty you see what they have for sale, but the visual images on Flickr are stronger", she says. By showing people another facet of your life, you create more of a connection.

How are you using new media in your business? Please share your story with us!

Using LinkedIn (or Facebook?) for Business

I promised you guys I would write a post about LinkedIn and here it is. I would have been perfectly happy just using Facebook as my business networking site of choice but so many of my friends nixed it, saying that they just used it for connecting socially. My LinkedIn profile had been half-finished for months until I realized that when I google myself (which many people seem to be doing lately), my LinkedIn page shows up as the second item on my results page. A site that can get that kind of ranking definitely commands my attention. And if people are going to be clicking into it, I better make sure the content has all the important information about me and what I do. So I dedicated the past few days to finding out how to use LinkedIn for business, and how it compares with Facebook. Here's what I've uncovered so far...

Beginnings
Launched in 2003, LinkedIn is now the sixth-biggest US social network, according to a recent article I found commenting on rumors about News Corp.'s interest in buying the company. They also say that it logged the biggest growth among its peers in October and topped the expansion rates of both MySpace and Facebook, according to Nielsen. LinkedIn attracted about five million US visitors in October, up from 1.7 million a year earlier, and the company estimates it has 17 million users (compared to 59 million for Facebook and something like 300 million on MySpace).

Basic Features
LinkedIn offers some of the functionalities I covered in my 'Facebook 101' post, like you can fill out your 'Profile' to let people know what schools you went to and the companies you've worked for. (The more keyword rich you make this part the better the chances of ending up on more search results.) However, LinkedIn has a system that rates your contacts by degrees of separation: 1 degree means you know them and they know you, 2 degrees means they are a friend of your friend, and so on.

The section called 'Recommendations' allows you to leave or request endorsements from your contacts, which you can only do informally on Facebook by posting messages on people's 'walls'. Facebook also lacks the 'Q&A' section, where you can either ask or answer questions and interact with the entire LinkedIn population, not only your contacts, which can be helpful in getting exposure for your business and driving traffic to your website.

I asked Howard Greenstein, co-founder and NY Chapter Leader of the Social Media Club, (photo below) how effective the site had been for him. He says he recently identified a person he needed to connect with, got a quick introduction from a contact and then hooked them up with a company that wanted to business with them. He likes how with 'Q&A' you can send a question to your friends to get recommendations on potential hires.

"Some companies are encouraging their salespeople to find LinkedIn contacts in firms they're trying to sell to. Corporations are realizing that there's value in being outward facing, and that making more connections can expand their bottom lines," he adds.

Howard believes that people keep stronger business contacts on Linkedin vs Facebook so there's potentially more interesting data for companies to leverage. LinkedIn recently announced that they're opening up the site to outside developers to create unique applications that are specifically tailored to business users. Howard expects that in the near future the online social network will look for additional ways to make it easier to find people in your 2nd & 3rd degrees.

New Features
Here's some cool things that will soon be available on LinkedIn (from the company's Dec. 10 press release):

Partner Applications:

"LinkedIn’s first publishing partner, BusinessWeek, is developing an Intelligent Application that will reside on the BusinessWeek.com website. The application will enable readers of BusinessWeek.com to access their professional network to look up profiles of people and find connections at companies featured in articles."

Conference Calendar application:

"The conference calendar application has a view of upcoming events and people in one’s LinkedIn network who are attending upcoming conferences. Dates are color-coded to indicate how popular the conferences are amongst a user’s professional network, and users can see suggestions of people they may want to meet at the conference based on common network connections. The demo may be viewed at: http://blog.linkedin.com/blog/2007/11/linkedin-news-r.html."

Up until now it had been difficult to differentiate friends from business contacts on Facebook. However, that's now changing with Facebook allowing businesses to set up their own"fan" pages, as they explain in their Nov. 6 press release:

"Just like a Facebook user, businesses can start with a blank canvas and add all the information and content they want, including photos, videos, music and Facebook Platform applications. Outside developers have created a range of applications to enhance Facebook Pages, such as booking reservations or providing reviews of restaurant pages, buying tickets on a movie page or creating a custom t-shirt. Companies launching applications for Pages include Fandango, iLike, Musictoday LLC, OpenTable, SeamlessWeb, Zagat Survey LLC and Zazzle."

This move towards a more business friendly environment has ticked off many old time Facebook fans, and some are jumping ship.

So what will it be for businesses, Facebook or Linkedin? The race is on... What do you think? Share your thoughts!

Mediabistro: Time Line to Success

I've been running around left and right trying to get my little operation into high gear and as usual fretting about the future, until I read an article (The Accidental Entrepreneur) in this month's New York Enterprise Report. It was about how Laurel Touby sold her company, Mediabistro, for $23 million this past July. It took her just 13 years...but she didn't make a profit for the first 9 of them, and she didn't generate any money for the first two. That really helps to put things in perspective!

I remember going to a few of her events and have seen her company grow right before my very eyes. Her story is so inspiring to me that I wanted to piece together all the details of how she did it, so I looked up a few other articles on the sale and put together a time line:

1994 - Laurel, a struggling freelance writer, starts organizing after-work cocktail parties for journalists - 10 people showed up at the first one but within months that turns into one hundred (FYI...today that database is about 700,000) - however, she wasn't making money from it

1996 - Started an email newsletter with job listings (still no money)

1999 - Started charging HR people $100/month to post jobs - got 8 checks the first month, then 16, then 25, 35, 45 (ka-ching!) - that's when she ditched her freelance writing and decided to make this a business

2001 - Received $1 million in funding in March (a big ka-ching), then 9/11 hit (took back some of that ka-ching - read Laurel's account of how they managed to pull through after the terrorist attacks:
The Strength to Lead in the Face of Crisis, from The Huffington Post)

2002 - Laurel follows a colleague's suggestion to add courses for journalists to her list of services, and later that year launches a premium content subscription membership (ka-ching, ka-ching)

2003 - Became profitable

2006 - Got approached by buyers

2007 - Sold Mediabistro to Jupitermedia in July for $23 million, pocketing $12.4 million (she owned 62% of the company's stock) (a really big ka-ching)

Here's more related articles on the story:

-Village Voice: The $23 million Boa

-NYC TV's NYC 360 (video): Interview with Laurel Touby

-Washington Post: Journalism Morsels Make for Profitable Dish at This Bistro

As senior vice president, Laurel will still oversee Mediabistro but now she will also report to her new bosses at Jupitermeda. NY Enterprise Report asked if her life has changed now she's wealthy and her answer was "no, I still take the subway. Maybe I’m eating out a little more often. The one thing I’m going to spend the money on is a gigantic loft apartment so I can have all my journalist friends over for dinner." Sometimes the more things changes the more they stay the same...

My take home message out of this? Create a community of like-minded souls, find out what they need, and deliver it to them. It's that simple. Do that long enough and eventually the money will come.

The Tao of Web 2.0

When I first signed up for the lecture entitled "Beyond the Web 2.0 Revolution" at the New School last week, I expected to get the latest scoop on some newfangled technology that will drive the Internet to higher heights. Was I ever wrong. I left there with so many ideas swirling inside my head I just had to write them down. Below you'll find a summary of the main points...

Dr. Hiroshi Tasaka, President of the think tank SophiaBank and professor at Tama University in Tokyo, had already started his presentation by the time I arrived (fashionably late!). The classroom was almost full but I managed to find a lone, empty seat in the second row. It took me a few minutes to catch on to what he was saying, and his thick accent took some getting used to, but slowly it started to make sense.

He was talking about how, at the same time that we move forward into to the future, there's also a resurgence of the past - but with an "upgrade". For example, auctions have been around for centuries, but online auctions have taken the concept and made it much more efficient. Similarly, e-learning adds additional value to the education process by allowing anyone to sign up to online classes with say, Harvard professors (also see "Yale to Make Select Courses Available Online").

He then talked about mutual infiltration, where systems in competition become similar to each other. In the past, businesses were either in cyberspace or in a physical space. Now all businesses are using both real and virtual spaces, evolving into a new integrated system.

Dr. Tasaka went on to define complex systems, which are living systems characterized by evolution and the formation of eco systems. He says that the information revolution has made all systems complex - for ex. companies, markets, society. The Internet is the largest man-made complex system. It's a huge system that no one can control and it's comprised of many eco systems - so it's difficult to predict or analyze or divide into parts. In cyber space, evolution happens quickly, so laws don't work. There's also the "butterfly effect", when small actions can change whole systems, making it difficult to predict the future.

He cited the iPod as an example of eco systems. Its success was due to the evolution of eco systems - both products and services. The Internet, digital music, licenses, lifestyles all had to evolve for the iPod to encounter such huge demand. So when creating a product, companies need to promote the evolution of the whole eco system.

Then he asked, what is the most complex system in this planet? The answer: the human psychology. It's the result of 13.7 billion years of evolution.

Dr. Tasaka foresees changes happening in 7 areas:

1. Innovation
We'll move from beneficiary innovation to participatory innovation.
Web 2.0 is about the wisdom of crowds, or our collective intelligence. To promote this he predicts there will be a new style of innovation. Up until now the government and large corporations were the ones pushing for innovation, with users and customers benefiting from it. From now on we'll see users and customers themselves participating in the process of innovation. The "prosumer", or the producer/consumer, will emerge, just as Alvin Toffler predicted in his book, "The Third Wave".

2. The Economy
We'll move from a monetary economy to a voluntary economy.
The monetary economy, which values the bottom line and is motivated by people wanting to acquire money, will merge with the new "voluntary economy", which is large and invisible, and made up of jobs you don't "see", like housework, and childcare. Web 2.0 will increase the importance of this because social networks give people the ability to pose a question and receive multiple answers. In essence it's people giving out free advice - it's like they're imparting wisdom on a voluntary basis - and that will drive the monetary economy. He cited Amazon's grass roots reviews as an example. Amazon reviewers are the voluntary economy but Amazon is the monetary economy, generating profits from people's reviews. Once at opposite sides, there will be a process of mutual infiltration between the voluntary and monetary economies. (here's an interesting post from OnFocus.com about what might motivate people to contribute reviews on Amazon)

3. Culture
We'll move from an indirect to a direct democracy of culture.
The professor says that historically the sequence of events that brought a product to market would look like this: the company does market research, they develop products and services based on that and then sales will drive their decision making. There's a hidden vote present - consumers vote with their wallets, and if sales are high the company will increase production. Similarly, in the music industry, a music producer will discover an artist, create a huge promotional campaign to generate buzz, and then look for further opportunities to create buzz. But with the advent of Web 2.0, all that is turned upside down. Because many niches exist in cyberspace, an independent artist can release his music on the Internet and become an instant hit when music lovers of his particular genre find him and tell others.

4. Talent
We'll move from single talent to multi-talent professionals.
It used to be that if you wanted to be a professional photographer you would have to train for years and work for peanuts as an assistant until you "paid your dues." But now with digital cameras and editing software it's much easier. People can leave comments on your site and you can improve your work based on their critiques. Then there's the "Da Vinci" effect, where we embrace our many talents and let them blossom. For example, you can be a sales manager by day and an ecologically-minded social entrepreneur during the weekends, compose songs and then release them on the Internet, write a series of essays on your blog and publish them as an eBook with photos that you've taken yourself, and finally you can produce a movie of your last trip to Europe and screen it on YouTube. Phew! Just writing about it makes me tired!

5.Personality
We'll move from a single personality life to multi-personality life
Web 2.0 allows people to express themselves in many ways, through daily blogs, photos, videos, podcasts, etc., which can have a healing effect. We have many personalities deep inside us, but we repress most of them to avoid confusion in daily life. So how can we express our hidden selves? Dr. Tasaka says Web 2.0 gives us three ways:

1. non-verbal expression (like a painting)
2. playing a character in a drama (Ever try playing Second Life?)
3. in an anonymous message (writing a short story)

6. Paradigm
We'll move from a mechanical system paradigm to a living system paradigm
Because we've been successful with science and technology, we tend to view the world as a large mechanical system that we can control, but we're just fooling ourselves. Nature is unpredictable - look at Katrina or global warming. The world is not mechanical - it's a large, living system. In the Internet, all systems are complex living systems. People organize themselves into groups that emerge, evolve, co-evolve and create their own ecology. Because of this, Dr. Tasaka says we will go:

-from analyzing to using intuition
-from controlling to promoting emergence
-from learning the laws to changing the laws
-from using power to creating empathy and coherence
-from predicting the future to creating the future

7. Civilization
We'll move from western civilization to eastern civilization
According to Dr. Tasaka, Eastern civilizations have espoused the living system paradigm more than Western cultures. Chinese medicine uses a holistic approach to cure illness - a change of diet, breathing, meditation, exercise. Western doctors on the other hand, look at the problem and say, let's eliminate it, let's cut off the organ or prescribe medication to cope with it - without investigating the cause. Dr. Tasaka says that same holistic approach used in the East can be used to change the problems of the world.

Diversity is very important in the evolution of eco systems, and the Internet can be used to promote that diversity of value systems. He says that Japan should use the web to introduce the following concepts to the US and the world:

-Yao-yorozu-no-kami, which means eight million Gods, or the co-existence of many value systems

-Sansen-soumoku-kokudo-sikai-bussyo, which is animism/pantheism, or the ability to role-play and become someone else temporarily

-Enishi, the feeling you get when you meet someone - is there a deeper meaning to this encounter? Nothing is by chance...

Web 2.0 makes it possible for us to see what daily life is like in the other side of the world (with for ex. YouTube videos). If we see how other people live, we will be more in touch with the state of the earth. There are many problems on a global level - global warming, terrorism, hunger. The Internet, he believes, was given to us to overcome these problems and grow as human beings.

And that, I finally realized with surprise, is the next "new thing". That's what's beyond Web 2.0. It's not about a new technology or a new gadget that will revolutionize our lives. It's about the Internet becoming an agent for peace and harmony through expanded use of social online networks. As more of us express ourselves freely and openly online, we access our true purpose, our spiritual core. Web 2.0 then allows us to come together with others that are doing the same, which will lead to ever expanding levels of integration and community. For Dr. Tasaka, that's what the next "wave" of the internet is, and he believes we're at the start of what will be a wonderful story for mankind.

Do you agree, disagree? And how might we apply this as entrepreneurs? Share your thoughts!
tao, web 2.0

Facebook Basics

This week I finally forced myself to sit down and learn how to use Facebook. For months I've been receiving emails from my friends asking me to join their list, and I had accumulated about 36 contacts but had no idea what to do with them. So after putting it off for forever, I finally to bite the bullet.

Why am I so interested? Well I spend a lot of time networking and making contacts, so anything that lets me do this more efficiently I'll definitely be interested in. What I found is that Facebook is like networking but on steroids.

So the first thing to do when you open an account is to invite your friends, which is easy - you can import your email addresses from whatever email provider you use – they’ll receive an invitation, and once they accept they'll be on your list. Another option is to click on "Find Friends", and enter your email address and password, then you'll get a list of all the contacts you have in Outlook or Yahoo and you can simply checkmark the ones you'd like to invite.

To check on your progress you can click on the "friends" tab and you'll instantly see how many people are connected to you. When you click on your friend's profile – presto! Instant access to all their friends. You'll see where they went to school, where they’re working, where they used to work… etc.

Say you’re looking to target a specific company for business; you can look through all your friend’s and family’s contacts to see if there’s anyone connected to that company, or industry. If you want to get in touch with your friend’s friends, you can ask for an introduction or directly request to be their friend.

Facebook has something called a poke which you can send - and they're intentionally vague on its definition of this so that you can make it whatever you want it to be. Or you can send them a message. By default anyone can message anyone, but depending on your preferences you can adjust your privacy settings so that only your friends can see your profile, or only your family, or both, or you can leave it open to the Facebook universe.

On the main section of your personal page you'll find a news feed – and no, it's not world news - it's actually a constantly updating list of updates on your friends' activities on Facebook. So if they've added pictures, or joined a group, or added a new friend, it'll show up. On the right hand side you'll see birthdays, notifications, upcoming events or friend requests.

You can also put up a "wall", which is where people can randomly leave comments…if it’s your birthday your friends can leave you a little note, or if you’re sick they can leave a 'get well soon' message…or, for businesses, you could ask people to leave a testimonial for a product or service you’ve provided. (There’s also a super wall and a fun wall, which allow for added functionalities.)

If you're a small business, freelancer or solo practitioner you'll want to check out their classified section, called “marketplace”, where you can post your services or browse through "for sale" items. On a recent visit I found ads for a jazz piano teacher and a ride to Yankee stadium.

You can post an event or browse events - and check out what events your friends post or are attending.

You can post a Facebook Flyer announcing something special going on with your business. They start at $5 to display your Flyer 2,500 times and go up as you increase the run times. It will appear in your homepage but you can also post it on specific networks.

There's also a tool to create polls, and you can target Facebook users based on gender, age, school, location, or profile keyword. This is especially useful if you need to compile market data/research on a product or service.

You can join groups, or create one if you don’t find what you’re looking for (stay tuned for the Mogulette Facebook group, coming soon!). Members can add videos or pictures to the home page, and easily interact with the whole group through the group discussion forums, where you can ask the group questions and have ongoing dialogues.

For book lovers there's the virtual bookshelf where you can let people know what books you’re reading and find out their favorites.

There’s still a lot more that I need to look into, but at least this will get us started…

Here's some related articles I found on using Facebook:

12 Ways to Use Facebook Professionally

How to Use Facebook to Promote Your Business or Blog

How to Use Facebook Without Losing Your Job

How To Use Facebook Flyers To Get Amazing Free Demographic Information

How are you using Facebook? Please let us know!

Springboard Luncheon with Christie Hefner

Did you know that 3 out of 4 companies are started by women, but only 10% of venture capital funding goes to women-owned businesses? That's pretty sad. Here's another one: women own more than 50% of the wealth in the U.S., but only 8% of those funds are allocated to investing in start-up companies. If you're a small business looking for alternative ways to finance your growth, funding from private investors, aka angel investors or venture capitalists, could be an option for you.

Traditionally this segment of the market has been dominated by men, but an organization called Springboard Enterprises is changing that. For eight years this nonprofit, which was founded by Kay Koplovitz, has been helping female entrepreneurs get access to money through the equity markets, while at the same time encouraging women to invest in women-led companies.

I was lucky to have been invited to a recent luncheon sponsored by Springboard, and the key note speaker was Christie Hefner, CEO of Playboy Enterprises (below left), who gave us a fascinating account of how she got started in business. She studied law and journalism in college back in the 60's when it was all about anti-establishment, so the last thing on her mind was going into the corporate world. However, after working as a journalist for some time her dad, Hugh Hefner, urged her to move to Chicago and join his company, where she would start from the ground up. There were a great many high caliber journalists that contributed to Playboy, and the young Ms. Hefner was very much attracted to the intellectual challenges the magazine presented, so she signed on.

A few years later, during the 80's, Playboy went into financial trouble, and after a management shake-up Ms. Hefner, then just 29 years old, suggested she become president and work alongside the CEO, whom she admired greatly. Soon after taking the post, they started dumping losing lines of business and focusing on "managing for cash", keeping track of cash on a weekly basis, as opposed to quarterly as had been done in the past.

Some time later she got a call from Michael Milken, the "junk bond king", who invited her to meet with him in his offices. After asking her a few questions about the magazine, he announced he could raise half a million dollars from her. Ms. Hefner was dubious at first, concerned about taking on a heavy debt load, and not knowing exactly what to do with all that money. Milken's response: "First raise the money, then figure out what to do with it!"

That she did, first of all by seizing an opportunity in cable TV, realizing that channels could become a destination in and of themselves, as opposed to just tuning in to watch a particular show. To this day Playboy TV, which she says is targeted to couples, is in 100 million homes and is their biggest profit center. Ms. Hefner pointed out that magazines need brands and content that live beyond its pages, and they have been one of the few able to successfully take a brand into a whole new medium. Case in point: they have Playboy the magazine and Playboy the channel, unlike Time Magazine and CNN.

In 1992-93 she met Jim Clark, who had created Mosaic, which would later evolve into Netscape. Those were the early days of new media and Ms. Hefner was trying to figure out what the world wide web meant for Playboy, so she asked Jim for help. He suggested she build a site and put Playboy on the web. Playboy.com is now their fastest growing profit center, and where they monetize traffic in a variety of ways: e-commerce, international deals, social networking, etc. The internet, she says, is a transformative technology, and she quoted a few stats: 15% of newlyweds met online, and more text messages are sent and received every day than there are people on the planet.

For the future? She sees a move toward more user-generated content, which is why they've launched PlayboyU, a college-only, no nudity social network.

It was quite insightful to see how Ms. Hefner, by asking experts for help, was able to take her company to places she might not have ever envisioned. That's a big lesson for someone like me, who often thinks I can do everything myself!

That help is what Springboard's founder, Kay Koplovitz (that's me next to her on the right), offers. By putting together a team of investors for female-owned startups, Ms. Koplovitz, along with the company's president Amy Millman, has made many a dream come true for women launching their own businesses. Sounds like a familiar theme - I definitely want to follow in their mogul-ific footsteps!

Startup Camp and UnConference

I just came back from two days of intense information swapping with a couple of hundred other internet startups and I have to say I felt as if instead of New York I was actually somewhere in Silicon Valley. Labeled the "Start-up Camp: An Un-Conference" by its organizers, the event was unique in that the participants decided what topics to cover in many of the break-out sessions, as opposed to having an agenda forced upon you. Those that had a subject they wanted to discuss (me!) went to the front of the room, announced the title of the issue they wanted to cover and posted it on a large board. Anyone interested in joining the discussion would gather around at a designated area. We spent the whole afternoon going from table to table, and conversation to conversation, to chat with other business owners, and figure out solutions together.

I like this format because, in launching their own businesses, entrepreneurs usually accumulate a ton of information on various topics, so in a sense we become experts ourselves, and that allows for a very useful - and lively - exchange.

My big question was how to use online social networks (blogs, Facebook, LinkedIn or others) to market our businesses. I found out that companies online are coming up with applications, or software, they can customize to attract potential clients. One startup called 8 Coupons is looking to devise a widget that people will place on their Facebook page to let their friends and contacts know what discount coupons they're using in their neighborhood, and in that way drive traffic to their site, which offers the coupons themselves. (For more on how to use Facebook for business see Marci Alboher's recent post, and check out the November issue of Inc. Magazine to see how 5 companies are using widgets as a marketing tool - unfortunately the article isn't available online as of yet.)

Another way to use social networks is to have people leave testimonials about you on LinkedIn, or, you can respond to questions that people pose in the "Answers" section - you'll get top billing as an "expert" if you reply to enough of them. This is one subject that's evolving as we speak and it's definitely peaked my interest, so stayed tuned for updates.

From there we went on to something called "speed-geeking", which is similar to speed-dating but instead of potential partners showcasing their romantic talents, entrepreneurs tried to get 3-4 participants to "fall in love" with their business ideas for 7 minutes, at which point a horn would blow and the crew would move on to the next startup-in-waiting. I was able to see first hand which pitches worked and which didn't, and to realize that I have some work to do with regards to my own pitch...(yikes!).

There were almost two dozen hopefuls vying for the Best Startup prize, with some very innovative ideas. The winner? A company called UpNext.com (that's the creator on the left) who offers 3-D mapping of Manhattan with a social networking component. The 2nd place prize went to BricaBox.com, makers of website building software, and a company called BeenVerified, which verifies that you are who you say you are online, won 3rd place.

As I walked out I stopped by to chat for a few minutes with John Havens from BlogTalkRadio and gave him my quick thoughts on the event (click here if you'd like to listen to the 7-min. podcast).

I got home exhausted but with my head full of ideas. Get ready for Mogulette Camp!

Market your Business with Email Newsletters

Aside from emails sent by friends and family, my favorites things in my inbox are newsletters - and I get quite a few of them. There's one from NYremezla with updates on Latino artist events around town, Duct Tape Marketing usually has interesting ways to promote your business, and The Spacialist doles out a weekly tip on getting rid of clutter. Oh and I forgot, there's dating advice from my friend Melissa's Love Notes (I need all the help I can get!).

Newsletters are a great way to stay in touch with your community and your clients, to give them a little something for free and let them know you're thinking about them. This week Maisha Walker of Message Medium spoke at length about newsletters in her internet marketing class, which is being held at NYANA, a business center that provides training and micro loans to entrepreneurs (that's Maisha, left, with Maria Paulino of NYANA on the right). I know many of the Mogulettes are interested in newsletters, so I'm including some of the highlights of what she said.

One of the most widely used newsletter providers is Constant Contact, who starts out charging $15.00 a month for 500 emails and then goes up from there. The big downside with them is they place their own ads at the bottom of the newsletters, which isn't great. Feedblitz offers a free version but again, you'll have to allow them to place 3rd party ads on your emails. Luckily there's many other ad-free options at comparable prices, and I researched them all for you!

iContact - starts at $9.95/mo. for 500 emails with a $12 discount if you sign up for a year (first 15 days are free)
AWeber - $19.95/mo. for up to 70,000 emails
Campaigner - $25/mo. for up to 2500 emails
Vertical Response - $15/mo. for up to 2500 emails (first 25 emails are free)
MyEmma - $30/mo. for up to 1000 emails plus $250.00 for a template
SwiftPage - $14.95/mo. for up to 250 emails; $30/mo. for up to 1000; 15% discount if you sign up for a year
StreamSend - $5.95/mo. for up to 500 emails; $9.95/mo. for up to 2000 (first 30 days are free)
PatronMail - call for quotes
Benchmark Email - $9.95/mo. for up to 600; 10% discount if paid annually and the 13th month is free (plus first 30 days are free)

Maisha's Tips

• Avoid 3rd party advertising (unless you're getting paid for it!).
  
  
• What people look at first before opening an email is who it's coming from, so don't use a generic address. Instead, segment your list and use a different address for each group you send the newsletter to.
  
  
• Define your purpose - is it for reading or for selling products?
  
  
• Keep the layout consistent - if you have four pictures on the first one do the same for all the rest.
  
  
• Decide on timing - how often will you send it? (Maisha suggests to start slow - quarterly)
  
  
• Link your images and text to relevant pages on your site, or create landing pages.
  
  
• Create compelling subject lines to get your emails opened - focus on what the benefits are to your readers.

My next big task is to chose one of those providers above and then, start composing! If you have experience with newsletters and would like to share it with us, please do!

What's in your Mogulette toolbox?

"Women helping women achieve success" - that's the Mogulette motto, and I just got wind of a site that shares the same feeling. The Women Entrepreneur's Toolbox has the most comprehensive list of business websites and blogs for women by women that I've encountered in cyberspace so far (and believe me, I do a lot of surfing... How else would I be able to do all my procrastinating?). Aside from a link to yours truly (the Mogulette blog made it!), here's a small sampling of other sites you'll find there:

Blogs
Chronicles of a Mompreneur - I loved their recent post about leveraging your time
The Anti 9 to 5 Guide - advice for women looking for life outside the "cube"
Empower Women Now - great tips on how to make money off your website/blog

Tools
Spamato - a tool that eliminates junk email
Box - lets you store files online and access them remotely
Highrise - a contact management system with all the bells and whistles

Associations
Women 2.0 - for women that work with and in the field of technology
International Virtual Women's Chamber of Commerce - no geographic or physical boundaries!

I learned so much just by browsing this handful of sites...but there's a lot more there. Take a look...

Have a mogulific day!