Art Gets Social with Brooklyn Museum's "tweets of art"

What makes New York City such a creative place to be these days is people extending their online social networks into the offline world. I've never seen so much enthusiasm in the air. Whether it's through Meetup, where so many groups are thriving, or through events like Social Media Week, which was conceived a short 3 weeks ago by Toby Daniels and has turned out to be phenomenal.

The first panel at SMW was all about two of my favorite topics: art & social media. Will Cary, Membership Manager at the Brooklyn Museum talked about how he is testing the social media waters by offering a Twitter feed where followers get "tweets of art" - and organizing events around that. It's part of what they're calling the "first-of-its-kind socially networked membership", and charging $20 a year for it. So far they have about 100 followers.

The museum had noticed there were a lot of people attending their monthly "First Saturday" events, where they allow free entrance from 5-11pm. A lot of visitors would come and view the art but they wouldn't join as members. They also had a huge following through their Facebook page and through Twitter - but those weren't joining either. The question was, "how do we get these people that have an interest in us to want to be more involved?"

The museum's mission is community based, so they tried to set up communities online, like "members only" groups on Facebook and Flickr, but that didn't work. Then a month and a half ago they came up with 1st fans, where if you sign up you get a Twitter "art feed" that features a different contemporary artist every month, exclusively for them. The artists tweet everyday for one month, then on 'First Saturday' they'll show all the art they tweeted, plus a lecture for '1stfans'. An Xiao was the first artist to participate, and she tweeted in morse code (see her video preview here). About 100 supporters have signed up so far.

Through '1stfans' the museum interacts with people that they would otherwise have no access to but who are big supporters of their art. "It's a way to enlist them and offer them a way to have a closer relationship with the museum", explains Will. "We first addressed it through our blog to show them that we're not trying to trick them. It's just something cool we're offering. For those that enjoy what the museum does, this is the next level of involvement. It's what can we do to address their needs", he adds. Which is smart because it's getting to them early in the process and letting them know that they're valued even though they're not full members.

"Artists go through a heavy vetting process. They have to submit a proposal to be considered for this program. They must be consistent with what the museum stands for. Once we review the proposals we then discuss it with the curators and other departments," says Will. '1stfans' don't have a say in picking the artists.

'1stfans' are very active Twitterers and this requires that someone be engaged with them all the time, which basically means Will has no life. But he was the one that came up with the idea so he's passionate about it. The '1stfan' initiative is a philosophy that's carried across all the departments, whether it's technology, membership, or any others - they'll are engaged.

How do you approach a museum's board to get them on board? "It's trust between the museum and the trustees, and the museum and the members. Even though we have no idea of how it will turn out, it's no different from walking into a museum and taking the leap of faith that you will find the art worthwhile. '1stfans' get access to the museum in a new way - we get back to them and answer their questions and comments. Listening to what people have to say is like having checks and balances", Will points out.

For those that are already members, the Twitter art feed is an added benefit. '1stfans' however, don't receive the regular benefits that full members get, like free admission anytime and invites to special exhibits, and store discounts. "It's good we're growing slowly so we get to know the people and let them get to know each other. People don't think of the Twitter feed as a membership. The second '1stfan' event was last weekend and 30 people came. We make the extra effort to educate them about the museum. We want to be sure they know we believe in growing the community and offering them a variety of experiences online and offline", he adds.

Organizations have a tremendous asset: employees that are passionate about what they do. People like Will, who spends nights and weekends answering tweets, and caring about people that right now may only afford $20 but tomorrow might become members or even one day, who knows, platinum donors? He's spreading Brooklyn Museum love to those on the fringes, and making them feel good about being part of the community, which is something advertising can never do. And they're even making a little money from it.

How are you engaging with your community? Blogging and Twitter are some of my favorite ways, so please, connect with me!
Twitter: @mogulette

Building a Business Around an Online Community

I attended a Town Hall Meeting for Yahoo Groups this week and was so impressed with one of the stories I heard I had to immediately start writing about it. There is a woman that calls herself FlyLady who has over half a million -- yes 500,000+ -- members in her Yahoo group. Now that's pretty astounding. Yahoo was impressed too, and they even sponsored an event just for her members to celebrate that milestone, which they videotaped and showed to us. With a name like FlyLady I was thinking maybe her group was about hip hop dancing or something like that. Well, not even close. On the screen we saw a cuddly middle-aged housewife with the sweetest southern accent and an infectious smile thanking her audience and telling her story. Marla Cilley, as it turns out, built her huge following by helping women get rid of clutter. I kind of figured the topic was of some interest, given there are so many home organizing shows on cable TV (which I'm addicted to, BTW). But a club with 500,000-plus declutterers? Wow.

Her site (which actually could use a little de-cluttering itself, but maybe that's just me), is chock full of suggestions, advice and routines to help you live a more orderly life. I found one about instituting an evening ritual before you go to sleep, which sounds perfect for me. Usually at bedtime I'm struggling with my inner brat who refuses to go to sleep, which means I end up staying up too late and then tossing and turning until I finally, reluctantly succumb to the Dream Gods. The next morning of course I'm dragging my butt. Marla's bedtime routine has a series of steps that prepare you to wind down for the evening. She recommends straightening out the house, checking your appointments for tomorrow, setting out the breakfast things, taking a warm bath, reflecting on your accomplishments, and so on. But if you don't have time for all that, she has a short version: clean the dishes, lay out your clothes for tomorrow and brush your teeth. I can do that!

If you join the FlyLady Group you'll receive a barrage of emails daily, guiding you through your day. Housecleaning, decluttering, menu planning - she'll put you on a detailed schedule from morning to night but she makes it sound more like a fun game than actual chores. It's like having a personal assistant reminding you to take care of all the little things. My first thought was, when do I have time to read all those emails? Marla recommends spending 2 minutes scanning them and then deleting them periodically.

You'll find a ton of free information on the FlyLady site, but there's also plenty of stuff for sale - her CD's, books and decluttering products - all of which are pretty inexpensive. I guess when you have half a million members it all adds up. Plus she also does speaking engagements so I would venture to say this is probably a pretty lucrative business for her.

This successful entrepreneuress found her life's calling - decluttering - by giving and helping others - I like that business model!

Well, I have to go now. There's some dishes to be done, some clothes to be laid out, and some teeth to be brushed...over and out!

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