Social Media and Back to School

Ah the pleasures of summer...shorts and tank tops, free outdoor concerts, bare feet on dewy grass, lemonade, ice cream and...sales! In August we usually see retailers make their big push for "back to school", but what's different this year is their use of social media in addition to traditional print, TV and online advertising campaigns. Mo Krochmal, journalism professor at Hofstra University and I, inspired by this article, traveled to Herald Square, site of the brand new JCPenney flagship store - its first ever in Manhattan - to cover the story. We wanted to see first hand how big box retailers JCPenney, Staples and OfficeMax are using social media. Facebook fan pages, Twitter and YouTube are big.




Will they be successful? Time will tell, but so far:

JCP Teen on Facebook has doubled its fan size to 17,000 since July 25th, and they're doing a a great job of cross marketing the fan page with a dedicated website where you can actually buy the products, plus they're also running other campaigns linked to concerts and skateboarding.

Staples has a back to school tab on its Facebook page which also links to a matching landing page for shopping. They have a 3 campaigns centered around giving to students in need. The fan base grew by about 4,000 members in the same period but it's hard to tell whether it's all from back to school or just supplies in general because it's all together. I took a quick scan of the latest comments but didn't see any posts from teens, like you see in the JCPenney page.

OfficeMax has no mention of the viral penny prank videos on their website and their Twitter account hasn't been updated frequently, although they do have over 500 followers.

Some points to consider when deciding whether your business should launch a social media campaign:

-Where is your audience? Do they spend time on social networks?

-How can you tie in your other web assets, like your website or blog to the campaign?

-Who will be managing content and moderating the conversations?

-How will you measure success? Is it traffic, sales, engagement?

How are you using social media for your business? Please share!

Honoring Female Photographers on Int'l Women's Day

I'm a huge photography buff. With all the running around I do it's hard to make time to notice the little things, but when I'm confronted with a powerful image, it almost demands that I stop and take a moment to contemplate it for a while, and when I do it brings my mind down from 100 mph to maybe 20. Like taking a relaxing bath. In real life it's impolite to stare at someone, but pictures want us to gaze at them, at our leisure, unhurriedly. Taking a long, hard look and noticing the details that make it special. And that's why I quickly signed up for the panel & slideshow entitled Women In Photography hosted by B&H Photo this past Sunday. It was in honor of the little known (at least here in the US) International Woman's Day, which is March 10th.

There were five fantastic women of all ages presenting their 'best of the best' portfolios. Barbara Bordnick started out as one of the only women fashion photographers in the industry and then went on to do portraits (she did an amazing series of women in jazz which you can find in her site), and nudes, and then - the flowers, which came about as a happy accident when she had to find something to photograph quickly. Wow. Georgia O'Keefe taken to the upteenth level. Heavenly.

Then came Arlene Collins, who contrary to Barbara, does her work outside the studio, in the outdoors, or on location. She showed us some early shots she took of boxers in the Bronx, rodeos in New Jersey (see right - cowboys in the Garden State - who knew?), and later the Middle East and New Guinea.

She was followed by Jill Enfield, who specializes in hand coloring photographs (like the one on the left), and Scout Tufankjian, who followed Barak Obama on the campaign trail and was able to document all the different ways that people responded to the candidate.

Kate Engelbrecht came last. She started out shooting weddings and then moved on to family documentaries, or still photo essays that tell "a day in the life" of a family. Looking to move into a new direction, she recently created The Girl Project, to chronicle what it's like to be a young women in today's world. Her goal is to get 5,000 girls to participate so that she can compile a book and then do a traveling show. At first she sent out emails to her friends and family asking them if they knew and teenage girls for the project. Sadly she only got back two replies. But then she created a Facebook page and it went viral. (I have to include at least one element of social media in my posts, and here it is!).

Kate sends out disposable cameras to whoever signs up and then she uploads them onto the TGP site. Some of the girls also get interviewed on the TGP blog and the pictures also get posted on the TGP Flikr page. The images really tell a story. They give us an inside peek at how teenage girls see themselves, and Kate says she was surprised to find that they're more innocent than they seem. Right now she's bankrolling this all herself, but I can see how this could be a perfect fit for a sponsor. Dove, are you listening?

Kuddos to B&H for setting up such an inspiring event (for free!) , but it's very smart of them to provide photography fans with another way to feed their passion, to learn something and interact with each other, while at the same time visiting the store (and perhaps buying something).

How are you celebrating National Women's Day?

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Art Gets Social with Brooklyn Museum's "tweets of art"

What makes New York City such a creative place to be these days is people extending their online social networks into the offline world. I've never seen so much enthusiasm in the air. Whether it's through Meetup, where so many groups are thriving, or through events like Social Media Week, which was conceived a short 3 weeks ago by Toby Daniels and has turned out to be phenomenal.

The first panel at SMW was all about two of my favorite topics: art & social media. Will Cary, Membership Manager at the Brooklyn Museum talked about how he is testing the social media waters by offering a Twitter feed where followers get "tweets of art" - and organizing events around that. It's part of what they're calling the "first-of-its-kind socially networked membership", and charging $20 a year for it. So far they have about 100 followers.

The museum had noticed there were a lot of people attending their monthly "First Saturday" events, where they allow free entrance from 5-11pm. A lot of visitors would come and view the art but they wouldn't join as members. They also had a huge following through their Facebook page and through Twitter - but those weren't joining either. The question was, "how do we get these people that have an interest in us to want to be more involved?"

The museum's mission is community based, so they tried to set up communities online, like "members only" groups on Facebook and Flickr, but that didn't work. Then a month and a half ago they came up with 1st fans, where if you sign up you get a Twitter "art feed" that features a different contemporary artist every month, exclusively for them. The artists tweet everyday for one month, then on 'First Saturday' they'll show all the art they tweeted, plus a lecture for '1stfans'. An Xiao was the first artist to participate, and she tweeted in morse code (see her video preview here). About 100 supporters have signed up so far.

Through '1stfans' the museum interacts with people that they would otherwise have no access to but who are big supporters of their art. "It's a way to enlist them and offer them a way to have a closer relationship with the museum", explains Will. "We first addressed it through our blog to show them that we're not trying to trick them. It's just something cool we're offering. For those that enjoy what the museum does, this is the next level of involvement. It's what can we do to address their needs", he adds. Which is smart because it's getting to them early in the process and letting them know that they're valued even though they're not full members.

"Artists go through a heavy vetting process. They have to submit a proposal to be considered for this program. They must be consistent with what the museum stands for. Once we review the proposals we then discuss it with the curators and other departments," says Will. '1stfans' don't have a say in picking the artists.

'1stfans' are very active Twitterers and this requires that someone be engaged with them all the time, which basically means Will has no life. But he was the one that came up with the idea so he's passionate about it. The '1stfan' initiative is a philosophy that's carried across all the departments, whether it's technology, membership, or any others - they'll are engaged.

How do you approach a museum's board to get them on board? "It's trust between the museum and the trustees, and the museum and the members. Even though we have no idea of how it will turn out, it's no different from walking into a museum and taking the leap of faith that you will find the art worthwhile. '1stfans' get access to the museum in a new way - we get back to them and answer their questions and comments. Listening to what people have to say is like having checks and balances", Will points out.

For those that are already members, the Twitter art feed is an added benefit. '1stfans' however, don't receive the regular benefits that full members get, like free admission anytime and invites to special exhibits, and store discounts. "It's good we're growing slowly so we get to know the people and let them get to know each other. People don't think of the Twitter feed as a membership. The second '1stfan' event was last weekend and 30 people came. We make the extra effort to educate them about the museum. We want to be sure they know we believe in growing the community and offering them a variety of experiences online and offline", he adds.

Organizations have a tremendous asset: employees that are passionate about what they do. People like Will, who spends nights and weekends answering tweets, and caring about people that right now may only afford $20 but tomorrow might become members or even one day, who knows, platinum donors? He's spreading Brooklyn Museum love to those on the fringes, and making them feel good about being part of the community, which is something advertising can never do. And they're even making a little money from it.

How are you engaging with your community? Blogging and Twitter are some of my favorite ways, so please, connect with me!
Twitter: @mogulette

Beat the Recession with Multiple Streams of Income

For Christmas I traveled south of the border, to Bogotá, Colombia. This Central American city has become quite Americanized -- Dunkin' Donuts and TGI Friday's have set up shop, and in the malls, Zara, Louis Vuitton and Paul & Shark share space with local retailers (click here to see all the photos I took).

I was there to visit my good friend Claudia, whom I've known since the mid 80's when I worked with her husband Rodrigo in Wall Street. Rodrigo is a serial entrepreneur with a passion for business, and it was fascinating to hear about his latest venture and how he got it off the ground.

From stocks to steak
In 1988, after 4 years in New York, the couple decided to move back home, where Rodrigo had plans to open his own brokerage business. His office started out with 5 people in a small room, and today it's grown to 350 employees with 8 lines of businesses. Four years ago he branched out into dining, launching a sushi restaurant at a time when raw fish was still a novelty in Bogotá. His first foray into the culinary world ended in disaster, but not one to quit easily, he took the lessons he learned and opened a steak house instead, "La Biferia" along with other investors. Bogotanos love beef but there were very few dining options to chose from, so Rodrigo and his partners came up with a totally new concept: a mid priced steak house with a modern, minimalist decor, and serving 12 different cuts of prime beef. It was a hit from the very start, and now it's grown to 3 branches.

Colombia gets "Cool"
To expand his knowledge of the wines offered at his eatery, Rodrigo took a university course on wine, and one of his instructors was Colombian oenophile Hugo Sabogal. The two became friends and Hugo later invited Rodrigo to Mendoza, the wine making region of Argentina, to the extreme west of the capital city of Buenos Aires. While there, at a wine tasting event, they came across Domaine Jean Bousquet, a 12 year old winery owned by a 3rd generation French wine maker. Frustrated with the humidity in France, Jean went in search of more ideal soil and climate conditions and finally found it in Tupungato, at the foothills of the Andes. The steady temperatures and lack of rain are perfect for growing the organic grapes they produce.

When Rodrigo visited the vineyard he was mesmerized by the crisp, clean air and beautiful countryside, as well as by the smooth, distinct flavor of the local Malbec and Torrontes grapes, along with the Cabernet Sauvignons and Merlots, which are all produced by the winery. That's where he conceived the idea for Cool Wines Global, the company he launched to distribute the Cameleon and Jean Bousquet brands. He was going from dining to wining - it was a natural extension of his restaurant. So again he found some partners, and chose a very sleek and sexy look for the website and logo, to make the wines "friendlier" and less intimidating to their target market. He sells them at his restaurants as well as retail, and sales are growing steadily. In the future he plans to expand into wines of other regions. They have started hosting wine tastings at his restaurants, a great way to cross-promote both businesses.

Colombians take a liking to wine
Until recently the most popular alcoholic drinks in Colombia were beer and "aguardiente", a strong local beverage made of sugar, but that has changed dramatically in the last few decades. According to a 2007 GAIN Report, wine consumption in Colombia has tripled in the last 5 years due to increased demand, while Old World countries like France and Italy have actually seen declines. And local wine enthusiasts are starting to congregate in Facebook, with the "Bogotá Wine Club" page attracting 791 members, "Club del Vino" 1316 and "Buenvivir" 1013. These are great places to announce events and promotions.

Wine on YouTube
I couldn't resist showing Rodrigo one of my favorite video channels, Gary Vaynerchuck's WineLibrary TV which he loved. He says he'll definitely look for ways to incorporate video into his new site.



Rodrigo watches the Wine Spectator channel which has better production values but gets much less traffic (go figure - which one do you like best?).





This empresario isn't stopping there - he has investments in other businesses as well and is looking to add more to his "portfolio". When I asked him how he's able to juggle so many balls in the air, he credits the book Rich Dad Poor Dad, which he read years ago. The economic environment may be different now from when the book first came out, but the major theme still applies and is more pressing than ever: save money and invest it in productive assets that generate income so you can get out of the "rat race", where you only work to pay your bills. Time to dust it off from my book shelf and re-read it!

Another book he recommends is Blue Ocean Strategy, which describes companies that take an existing product or service and revolutionize it by making it bigger/better/different, like Starbucks did, and Cirque de Soleil, and is what he did with his steak house.

Rodrigo saw the trend towards more wine consumption in Colombia and decided to capitalize on it. If you'd like to read more about what areas are hot here in the US, check out Entrepreneur Magazine's 2009 Trends To Watch piece, definitely a must-read.

The Makings of a Media Mogul

I recently met Tom Schlobohm at Digital Wednesdays, a weekly gathering for media professionals at an outdoor lounge called ONO that's in Manhattan's still trendy meatpacking district but feels more like being in South Beach. After chatting for a little bit he started telling me about the house he was looking to buy with 3 friends near the beach in San Diego so he could live there one or two weeks out of the month and then the rest here in New York. Now at first blush Tom doesn't look like a trust fund baby or a Hollywood movie star (though he could fit right into Entourage), so I asked this very young-looking 28-year-old what he did to be able to afford such a jet-set lifestyle. Well it turns out Tom caught the entrepreneurial bug early in middle school, first washing cars in the summer to get his first bike, then shoveling snow to score his first computer. At 13 he ran a direct mailer where he mailed out coupons 3 times a year, during his breaks. After 3 years he made enough cash to buy a pair of skis and spend a whole summer in France.

This mogul-in-the-making started his first online business in high school, promoting search engines and online offers (meanwhile at that age I was busy trying to figure out what lip gloss would match best with what pair of jeans...). He acted as an affiliate and helped companies with their search marketing campaigns. His take? $130Gs...enough to pay for college! By 18 Tom was already living "the life" - he bought a Jeep Grand Cherokee, went glacier skiing in New Zealand and then island hopping in Fiji.

From there he started a co-location hosting company and had a couple hundred servers throughout the country. One year out of college Tom had enough to buy an apartment and a rental condo, the latter because he wanted to learn about the real estate market.

LiveGrad.com
About 6 months ago Tom started his newest venture, LiveGrad, which focuses on education leads. "We generate leads and get qualified applicants and send them to the schools that hire us. We focus on adult education, like continuing ed or MBAs or doctorates. Our target is people that are already set in their careers but don't have a bachelor's or associate degree, or want a Master or an MBA. Or maybe they want to go back to school to switch careers. It's generally people that already have jobs and are in the workforce," explains Tom.

It's quite a big market. Today the U.S. Census Bureau estimates that only 28% of Americans hold college degrees, and they're execpting that percentage to climb. According to the U.S. Department of Education, between 2005 and 2015, postsecondary enrollment is expected to increase 11% for those under 25 and 18% for those 25 years of age and older.

LiveGrad fends off competition by doing the groundwork. "The big thing is lead quality, so we have a call center that helps us firm up the person's interest and make sure they're in fact a qualified applicant. We've been able to find a niche and continue to grow. We're good at pay-per-click and organic search in Google, MSN and Yahoo!," adds Tom.

Using Facebook Ads
In addition to search engine advertising, Tom occasionally uses Facebook ads. This past summer he was looking to hire an intern and went with Facebook because they allow you to do a highly targeted ads, more so than other ad networks. He wanted to recruit a technology programming student from 4 specific schools, so he ran the ad and found someone from Cornell in just 3 days - for just $47. "I was able to target only current students in the schools I wanted and also only juniors and seniors. Facebook has a big student population and the information is very accurate because it's user generated. People fill out the information themselves. You can specify location, state, city, keywords or what university or schools they're in because all that information appears on their profile," says the native New Yorker.

For his business he mostly advertises through Google, MSN and Yahoo! but says that if you have a product or service for a very targeted group, Facebook works well. You can search by keyword or by company name so can you can target people that have worked at a certain company or that have a certain interest, or even alumni. Tom points out that it's expensive but it works well if you're looking to reach a very specific target market, like at a company or a specific school.

Tom says he'd like to build LiveGrad up and sell it in a few years, but beyond that he can't say. My guess? I see him featured in Entrepreneur or Inc. magazine pretty soon - but you read about him on the Mogulette Blog first!

If you have you any thoughts or comments on using Facebook ads, please share...we'd love to hear from you.

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Schools Using Facebook to Track Alumni

Talk about blast from the past. In the last few weeks I have met or corresponded with a handful of old high school chums I haven't seen in, well 30 years. And a lot of it is due to Facebook.

My old alma mater, Dana Hall School, a very traditional, conservative New England all-girls boarding school, got hip to new media last year by launching a Facebook page for alumnae. Corinne Corrigan, who is their Director of Alumnae Relations and a fellow member of the class of '77, was behind the effort. She told me she was anxious to get it going but faced delays as the school was in the midst of setting a policy for Facebook. It turns out that they had to limit student's use of the social networking site because it was interfering with their studies (surprise surprise). But once that was addressed they gave her the go ahead.

I found all this out at a reception the school held here in Manhattan last week (which I got invited to thru Facebook), where I also caught up with some of my former classmates. They're all doing such interesting stuff! That's me in the picture with the white turtleneck, and to my left is Nancy Kelting, who is an investment banker at JP Morgan. Xanda McCagg (to my right) is an artist and entrepreneur (she just launched Art Introductions), Linda Kimbrell owns a tropical resort hotel along with her husband called Casa Cayuco in a small island off Panama's coast, that's Corinne with the "I Love NY" t-shirt, and Susana Copperman who works for HSM, a company that puts together business forums with world leaders. But the biggest surprise of all came when I found out that Joy Haywood, who was not in attendance, just moved to South Africa as interim head at Oprah Winfrey's Leadership Academy for Girls. Way to go Joy!

Getting back to Facebook, when I asked Corinne why they decided to create a page on the site she explained that it was mostly to reach the more recently graduated students. "Our target is the young alumnae, 10 years out. After college they tend to move around a lot and don't respond to traditional modes of communication, so we'd lose track of them", explains Corinne. "Their home address is unknown, there's no email address or phone number so we'd have no way of getting in touch with them." But the one place you can be sure to find them is on Facebook.

Fundraising is crucial to private schools - at Dana Hall 30% of operating funds come from alumnae and other gifts - so tracking down former students is important in that effort. "We use Facebook to invite people to events and ask questions. When the Class of '03 had their 5th year reunion we sent out a post to find out where people wanted to eat dinner. We also use it to ask others "do you know where so-and-so is?" It's a great way to use the collective memory pool and generate Dana memories," adds Corinne. For alumni it's fun to see pictures and find out what everyone is up to. The group has grown to 597 members, and now the individual alumni classes are setting up their own Facebook pages, like there's one for the Class of '86, and '98 and '03.

Schools are finally following in their student's footsteps and finding clever ways to use Facebook for their own purposes. Seems like the tables have turned, with the teachers learning from the students!

Does your alma mater have a Facebook page?

What's your widget strategy?

Dan Greenfield of the "Bearnaise Source" wrote a post recently (Putting a Face on Social Networks: Corporate Facebook Pages) about how major corporations are using widgets especially made for Facebook to send traffic back to their own sites. Blockbuster lets Facebook users create their movie "wish list" and get updates on upcoming films; with Verizon they can download music videos to their cellphone and send them to their friends; Sprite lets them create a character, add features to it and interact with others. Why are all these companies jumping into the widget bandwagon, and more importantly, should you also jump in?

First of all, widgets are not thinga-ma-gigs, doo-hickeys, or chachkas, as my friend Andrew suggested when I brought up the topic. They are mini applications that allow users to do a particular thing. Also known as gadgets, add ons or plugins, they are short pieces of HTML code (relax...it's not as geeky as it sounds!) that you can easily add to your website. With blogging software like the one I use you just cut and paste the code into a page element and presto! It appears as if by magic (and if I can do it so can you!).

Back in October I briefly touched on how startups are using widgets to drive traffic to their sites (Startup Camp and Conference) but it's definitely worth revisiting because these little "apps" have big benefits. They make your website "stickier" by making it more dynamic and interactive. Widgets can be entertaining, informative or engaging (or all of the above) but the bottom line is they give your readers a little somethin'-somethin' for spending time on your site.

While I'm still searching for that "killer app" that's going to shoot my page views into the stratosphere, I've slowly been adding a few here and there. If you scroll down my sidebar you'll see them: "Subscribe to this blog", "Subscribe to my RSS feed", "Latest News: WomenEntrepreneur.com", "Search This Blog", "Mogulific Books", "Amazon Deals" and the "Meetup Link" - those are all widgets. And I'm no web developer...

But please be warned: Some widgets are addictive! I could have easily spent the afternoon on Widgetbox's Take A Shark Break, where you get to choose from four different sharks and four different ocean environments. The shark will follow your mouse as if it were its next meal - I could play shark & mouse forever! And that's great news if you want visitors to spend more time on your site.

Here's a few websites that have plenty of widgets to choose from, and they even allow you to customize them. By the way, they're all free:
Google Gadgets
Widgetbox
Yahoo Widgets

Do you have any favorite widgets you'd like to share with us? Please do!

Making Sales with Facebook and Flickr

Isn't it great when things just happen unexpectedly in your favor? That's exactly what Janice Cusano (that's her on the right), recently experienced. This former professor, who left academia last year to pursue her passion for designing jewelry, ended up selling one of her pieces on none other than Facebook, the subject of my past few posts (I swear guys, I'm not getting a penny from them! I wish!). Her story had a few good tidbits, so I thought I'd share the serendipitous series of events that led to the sale.

A couple of weeks ago, Janice was looking to revamp the photos on her site (see it on Etsy). Her friend Kathleen offered to take new pictures for her, which she then posted on her Flickr account because it was easier than sending them by email (the files were pretty big). She also placed one of the pictures on her Facebook page, (the turquoise and coral piece on the left).

Later that same night, an old friend of Kathleen's from college (who wouldn't have been in contact with her if she hadn't found her on Facebook) saw the necklace and sent her a message saying she'd love to buy it, so Kathleen sent her the link to Janice's Etsy shop, and bingo--she made a sale (she bought the earrings below on the right).

Janice also noticed that there were 48 page views of the photo within an hour of Kathleen posting it on Flickr and Facebook. Pretty good exposure!

The funny thing is, Janice doesn't even have a Facebook page for herself (but thank God her friends do!). Because of her former life as a professor, Janice has had a long-standing bias against Facebook. When the site first started out it was only open to students, so there was a stigma attached to it for those in the academic field. Last year when she was still in her teaching position she did a search and found only one other professor that had a public Facebook page. In her profession, Facebook was a non-no because that's where all the students are, and "poking" wasn't exactly conducive to a professional relationship. Plus Janice likes to keep her personal life separate from her students (now former). However, she's slowly warming up to the idea, as more professionals join every day. She also sees how traffic has increased on her Etsy site because of Flickr and Facebook. (On Etsy you can check to see how many people are viewing each page and where they come from).

Janice finds other benefits from online social networks. "Not only has (Flickr) distributed my work far and wide, I have been able to build community in more specific ways that I hadn't by blog hopping. For example, I am a color fiend and symbols are important in my work. I joined the group 'Blue and Green' and met some incredibly like-minded artists who I connect with on many levels. I actually connected with one contact I had met at a show last September! Every time this happens, I feel a little less out in the cold."

That chance encounter online gave Janice the inspiration for a series of posts related to large jewelry on her Goddess Findings blog. The picture of her contact on Flickr showed her wearing a chunky necklace that Janice liked, so when she reached out to say "hi" she also complimented her on it and asked her to submit a photo and talk about what that piece means to her.

Janice adds that artists can put pictures of their studios, their work-in-progress or things that inspire them, which gives buyers a better sense of who they are. "On Esty you see what they have for sale, but the visual images on Flickr are stronger", she says. By showing people another facet of your life, you create more of a connection.

How are you using new media in your business? Please share your story with us!

New Media in Puerto Rico

Happy New Year everyone! After almost two weeks away I finally got caught up and back to blogging. It was great to be in warm weather - Puerto Rico is fantastic this time of year. The temperature hovered around 80 degrees in the daytime while I was there, then dipped to the 70's at night, and it rained only once!

Those are pretty good conditions for jogging, which I try to do wherever I go, and luckily my mother's apartment where I was staying is close to one of the prettiest trails ever. It's the road that leads to Old San Juan, which still maintains its centuries old, colonial architecture and Spanish charm. I just had to take my camera along a few times to capture some of the beautiful scenery, as you can see from the photo above. For a complete visual log of the palm-tree lined promenade by the sea where I did my runs, visit my Facebook page.

Even though Puerto Rico may often lag in terms of the latest business trends, I was happy to see that new media has made its way there. If you do a search for "Puerto Rico" in Facebook you'll find over 500 pages, including ones for the main newspaper (El Nuevo Dia), three universities, afew radio stations, one for entrepreneurs (with 887 members), one for a major contemporary art musuem, one each for Apple, Walmart and Best Buy, one for a website that sells locally made goods (Antojitos), and one for a restaurant (Payá).

One thing that struck is that back home, networking is done more naturally - even a trip to the supermarket or to the bank will result at least one or two "hellos" and a bit of conversation, which is typical of small towns. I grew up in San Juan and came to the states to go to school when I was 14, so I still have many friends and acquaintances from back then. It seems that everywhere I went I bumped into someone I knew or someone that knew one of my four siblings, who all live there. I can't say the same thing happens to me in New York. It's seldom I'll see a friend on the streets or at an event, unless I expressly plan it that way. Here everything has to be arranged in advance, and God forbid you just drop by a friend's house uninvited! I definitely miss that feeling of community now that I'm back, so I'm grateful there's so many online social networks that exist, even though they may be second best!

How do you connect with friends and business contacts? Share your thoughts!

Using LinkedIn (or Facebook?) for Business

I promised you guys I would write a post about LinkedIn and here it is. I would have been perfectly happy just using Facebook as my business networking site of choice but so many of my friends nixed it, saying that they just used it for connecting socially. My LinkedIn profile had been half-finished for months until I realized that when I google myself (which many people seem to be doing lately), my LinkedIn page shows up as the second item on my results page. A site that can get that kind of ranking definitely commands my attention. And if people are going to be clicking into it, I better make sure the content has all the important information about me and what I do. So I dedicated the past few days to finding out how to use LinkedIn for business, and how it compares with Facebook. Here's what I've uncovered so far...

Beginnings
Launched in 2003, LinkedIn is now the sixth-biggest US social network, according to a recent article I found commenting on rumors about News Corp.'s interest in buying the company. They also say that it logged the biggest growth among its peers in October and topped the expansion rates of both MySpace and Facebook, according to Nielsen. LinkedIn attracted about five million US visitors in October, up from 1.7 million a year earlier, and the company estimates it has 17 million users (compared to 59 million for Facebook and something like 300 million on MySpace).

Basic Features
LinkedIn offers some of the functionalities I covered in my 'Facebook 101' post, like you can fill out your 'Profile' to let people know what schools you went to and the companies you've worked for. (The more keyword rich you make this part the better the chances of ending up on more search results.) However, LinkedIn has a system that rates your contacts by degrees of separation: 1 degree means you know them and they know you, 2 degrees means they are a friend of your friend, and so on.

The section called 'Recommendations' allows you to leave or request endorsements from your contacts, which you can only do informally on Facebook by posting messages on people's 'walls'. Facebook also lacks the 'Q&A' section, where you can either ask or answer questions and interact with the entire LinkedIn population, not only your contacts, which can be helpful in getting exposure for your business and driving traffic to your website.

I asked Howard Greenstein, co-founder and NY Chapter Leader of the Social Media Club, (photo below) how effective the site had been for him. He says he recently identified a person he needed to connect with, got a quick introduction from a contact and then hooked them up with a company that wanted to business with them. He likes how with 'Q&A' you can send a question to your friends to get recommendations on potential hires.

"Some companies are encouraging their salespeople to find LinkedIn contacts in firms they're trying to sell to. Corporations are realizing that there's value in being outward facing, and that making more connections can expand their bottom lines," he adds.

Howard believes that people keep stronger business contacts on Linkedin vs Facebook so there's potentially more interesting data for companies to leverage. LinkedIn recently announced that they're opening up the site to outside developers to create unique applications that are specifically tailored to business users. Howard expects that in the near future the online social network will look for additional ways to make it easier to find people in your 2nd & 3rd degrees.

New Features
Here's some cool things that will soon be available on LinkedIn (from the company's Dec. 10 press release):

Partner Applications:

"LinkedIn’s first publishing partner, BusinessWeek, is developing an Intelligent Application that will reside on the BusinessWeek.com website. The application will enable readers of BusinessWeek.com to access their professional network to look up profiles of people and find connections at companies featured in articles."

Conference Calendar application:

"The conference calendar application has a view of upcoming events and people in one’s LinkedIn network who are attending upcoming conferences. Dates are color-coded to indicate how popular the conferences are amongst a user’s professional network, and users can see suggestions of people they may want to meet at the conference based on common network connections. The demo may be viewed at: http://blog.linkedin.com/blog/2007/11/linkedin-news-r.html."

Up until now it had been difficult to differentiate friends from business contacts on Facebook. However, that's now changing with Facebook allowing businesses to set up their own"fan" pages, as they explain in their Nov. 6 press release:

"Just like a Facebook user, businesses can start with a blank canvas and add all the information and content they want, including photos, videos, music and Facebook Platform applications. Outside developers have created a range of applications to enhance Facebook Pages, such as booking reservations or providing reviews of restaurant pages, buying tickets on a movie page or creating a custom t-shirt. Companies launching applications for Pages include Fandango, iLike, Musictoday LLC, OpenTable, SeamlessWeb, Zagat Survey LLC and Zazzle."

This move towards a more business friendly environment has ticked off many old time Facebook fans, and some are jumping ship.

So what will it be for businesses, Facebook or Linkedin? The race is on... What do you think? Share your thoughts!

Facebook Basics

This week I finally forced myself to sit down and learn how to use Facebook. For months I've been receiving emails from my friends asking me to join their list, and I had accumulated about 36 contacts but had no idea what to do with them. So after putting it off for forever, I finally to bite the bullet.

Why am I so interested? Well I spend a lot of time networking and making contacts, so anything that lets me do this more efficiently I'll definitely be interested in. What I found is that Facebook is like networking but on steroids.

So the first thing to do when you open an account is to invite your friends, which is easy - you can import your email addresses from whatever email provider you use – they’ll receive an invitation, and once they accept they'll be on your list. Another option is to click on "Find Friends", and enter your email address and password, then you'll get a list of all the contacts you have in Outlook or Yahoo and you can simply checkmark the ones you'd like to invite.

To check on your progress you can click on the "friends" tab and you'll instantly see how many people are connected to you. When you click on your friend's profile – presto! Instant access to all their friends. You'll see where they went to school, where they’re working, where they used to work… etc.

Say you’re looking to target a specific company for business; you can look through all your friend’s and family’s contacts to see if there’s anyone connected to that company, or industry. If you want to get in touch with your friend’s friends, you can ask for an introduction or directly request to be their friend.

Facebook has something called a poke which you can send - and they're intentionally vague on its definition of this so that you can make it whatever you want it to be. Or you can send them a message. By default anyone can message anyone, but depending on your preferences you can adjust your privacy settings so that only your friends can see your profile, or only your family, or both, or you can leave it open to the Facebook universe.

On the main section of your personal page you'll find a news feed – and no, it's not world news - it's actually a constantly updating list of updates on your friends' activities on Facebook. So if they've added pictures, or joined a group, or added a new friend, it'll show up. On the right hand side you'll see birthdays, notifications, upcoming events or friend requests.

You can also put up a "wall", which is where people can randomly leave comments…if it’s your birthday your friends can leave you a little note, or if you’re sick they can leave a 'get well soon' message…or, for businesses, you could ask people to leave a testimonial for a product or service you’ve provided. (There’s also a super wall and a fun wall, which allow for added functionalities.)

If you're a small business, freelancer or solo practitioner you'll want to check out their classified section, called “marketplace”, where you can post your services or browse through "for sale" items. On a recent visit I found ads for a jazz piano teacher and a ride to Yankee stadium.

You can post an event or browse events - and check out what events your friends post or are attending.

You can post a Facebook Flyer announcing something special going on with your business. They start at $5 to display your Flyer 2,500 times and go up as you increase the run times. It will appear in your homepage but you can also post it on specific networks.

There's also a tool to create polls, and you can target Facebook users based on gender, age, school, location, or profile keyword. This is especially useful if you need to compile market data/research on a product or service.

You can join groups, or create one if you don’t find what you’re looking for (stay tuned for the Mogulette Facebook group, coming soon!). Members can add videos or pictures to the home page, and easily interact with the whole group through the group discussion forums, where you can ask the group questions and have ongoing dialogues.

For book lovers there's the virtual bookshelf where you can let people know what books you’re reading and find out their favorites.

There’s still a lot more that I need to look into, but at least this will get us started…

Here's some related articles I found on using Facebook:

12 Ways to Use Facebook Professionally

How to Use Facebook to Promote Your Business or Blog

How to Use Facebook Without Losing Your Job

How To Use Facebook Flyers To Get Amazing Free Demographic Information

How are you using Facebook? Please let us know!